Home-24 Hours Hotline
  The HNA’s 24 hours nationwide uniform phone number”950718” will be open in three phases:

1. In November 18, 2004, the number was open in Haikou and “0898-89999” was stopped.
2. In March 1, 2004, the number was open in Beijing, Xi’an and Taiyuan.
3. The number will be open in other domestic cities in succession.
How to use: Local users dial 950718 directly. The users in other cities should dial telecode before dialing 950718.
Welcome to dial HNA’s 24 hours free hotline 800-876-8999 or phone number of local sales department.

      HNA’s 950718 call center will develop to be a national and comprehensive service center combining the query service and reservation service. The centre provide the passengers with a series of various services including tickets booking/delivering, flight query, hotel reservation, seat reservation etc. The call center will continuously present new services and make the service of HNA group realize “Seamless in Whole Process” so that it becomes a reliable brand for the travelers.
Comfortable and happy travel starts from dialing…
Query service:：
  Flight query   Free baggage check
  Free service information and material offer   Transfer and connecting flights Service
  Introduction of various products of HNA Group   Introduction of various products of HNA Group
  Weather query of Haikou and other main travel spots in Hainan   Alternation and Exchange
  Query of the list of Fortune Travel Lottery Winner  
Booking Services：
  Have birthday in the air   Pay and receive tickets in two different places
  Seat Reservation   Chinese meal reservation for first class  
  Online booking

【Flight query】 
    HNA provides you with 24 hours free query including flight time, ticket fare, aircraft type, connecting flight, transfer flight and booking tickets for you.

【Free baggage check】 
    During your trip, it is hard to avoid leaving some articles on board or forgetting picking up checked baggage. If above cases happened, please dial 0898-950718 or 8008768999 and leave your contact telephone number, and our staff will look for them carefully and feed back as soon as possible.

【Free service information and material offer】 
    Hna group needs your support, your understanding and your acceptance, and provide you with various services thereof. As long as you dial 0898-950718 or 8008768999 and leave your mailing address, telephone or fax number, you will receive free materials about HNA by mail as soon as possible.

【Transfer and connecting flights Service】
HNA group has become the fourth aviation group in China with a rapid expansion in its flight routes network. The group presents the transfer and connecting flights from Haikou via Beijing and xi’an, which has been given to make a full use of flight routes source of Xinhua Airlines, Chang’an Airlines, Shanxi Airlines under the group. The flight from Haikou via Beijing can be connected to the central north and northeast regions of China; and the flight from Haikou via Xi’an can be connected to northwest, South west, central North and northeast of China.

【Introduction of various products of HNA Group】 
    In order to meet the requirement of all the passengers, HNA group has designed and presents a series of products. Please dial 0898-950718 or 8008768999 and our staff will introduce them one by one on the basis of your requirements. The main products are: Deer card, Fortune Wings Club-Frequent Flyer Programme, Organization Clients Encouragement Plan and Lucky Travel activities, 800 Customer Service Centre, the old’s travel, the farmer’s travel, budget travel and 24 Hours check-in counter etc..

【International Flight Reconfirmation 】   
With the development of HNA Group, we have already opened new regional and international flights from Sanya to Macao and Sanya to Seoul. And we are going to open more international flight. Please dial 0898-950718 or 8008768999 and your seat will be confirmed.

【Weather query of Haikou and other main travel spots in Hainan】
    Good weather will bring you a good mood when you are traveling outside. Please dial 0898-950718 or 8008768999 and you can be informed of the weather conditions of Haikou and other main travel spots in Hainan. We wish we can bring you a little bit coolness for your travel in the tropical region.

【Alternation and Exchange】 
    You can call 950718 for help at any time once you need alter or exchange the flight. Our staff will try to meet your requirements in your schedule.

【Query of the list of Fortune Travel Lottery Winner】 
    If you won special fare ticket during the Fortune Travel Activity on our flight, you are entitled to take part in the following lottery. Please dial 800-876-8999 at any time to inquire whether you are the winner.

【Have birthday in the air】 

    Have you ever experienced being blessed “Happy Birthday” in the air? HNA people will help you realize it. Please dial 0898-950718 or 8008768999 and tell us the day you take the flight is just your birthday when you book ticket, and you will experience sincere blessing in the upper air.

【Pay and receive tickets in two different places】 
    HNA group is making efforts on breaking through space limit in the service, which is a good proof with the development of paying and receiving tickets in two different places. Please dial 0898-950718 or 8008768999 if you are In the cities that has HNA business offices，and you can pay in one place and receive your tickets in another place. The cities are: Haikou, Sanya, Beijing, Shanghai, Chongqing, Guangzhou, Shengzhen, Ningbo, Chengdu, Xin’an, Dalian, Qingdao, Zhanjian, Guiling, Nanjing, Xiamen, Nanchang, Changsha, Kunming, Zhengzhou, Wuhan, etc.

【Seat Reservation】 
    While you are dialing 0898-950718 or 8008768999 for booking ticket, you can choose one of the seats in A,B,C,D,E,F in the cabin. Thus you can confirm your seat in the aircraft when the ticket is delivered to you.

【Chinese meal reservation for first class】
    In order to provide service in the air and enhance the satisfactory of the passengers, we will present Chinese meal reservation service for first class in the flight HU7311, HU7182, HU7381, HU7281/2 since June 17th. The first class passengers taking the above flights can reserve your favorite dishes and foods according to the menu 24 hours before the departure by dialing 0898-950718 or 8008768999, and enjoy the hearted service and more comfortable care.

    We can provide you with the following Chinese meals:

Meat Diet Vegetables Staple food
1、Sweet-and-sour pork chops 1、Stir-fried celery with Cashew 1、Pure noodle
2、Stir-fried sour-cabbage with pork 2、Stir-fried green pepper and bean curd strip 2、Stir-fried noodle
3、Stewed fish with bean curd puffs 3、Stir-fried corns and pine nuts 3、Cooked rice
4、Stir-fried sleeve-fish with celery 4、Stir-fried mushroom and bamboo shoots 4、Saute rice
5、Stewed duck with beer 5、Braised cole and mushroom  
6、Braised chicken with mushroom    
7、Fried chili chicken    
8、Fried shredded pork with sweet and sour flavor    
P.s.：Please choose one meat deal and one vegetable meal while reserving, and you’d better reserve them 24 hours ahead.


【Online booking】 
    Open the homepage of HNA（Website: www.hnair.com）and follow the instructions, and you can book the ticket inside. Our staff will contact you in time and arrange to deliver to you or be fetched by yourself.